Payments

How do I check the status of my payment/order?
Upon a successful transaction, you will receive a confirmation email from Razorpay. We are a payment gateway and only facilitate the merchant with online pa...
Thu, 28 Feb, 2019 at 3:30 PM
What should I do if I do not receive a payment confirmation mail from Razorpay?
You can raise a request with us here . Select the category as `I am a customer` select the nature of your request and remember to provide your email id, scr...
Thu, 28 Feb, 2019 at 3:40 PM
I do not recognize the transaction that I’ve been charged for. Can you help me?
Yes, we can. Please provide the below details by raising a request here and we will get back to you at the earliest:  A common email id you use for making...
Thu, 28 Feb, 2019 at 3:55 PM
I have done duplicate transactions towards the same order/service. How do I get a refund?
 We are a payment gateway and only facilitate the merchant with online payments. We request you to contact the merchant with the transaction details for a r...
Thu, 28 Feb, 2019 at 4:00 PM
I booked a ticket but I did not receive a confirmation mail. Whats is the status of the transaction?
Ideally, you should receive a refund for the same within 10-12 working days. In case you have not received the refund for the same kindly send us a request h...
Mon, 24 Sep, 2018 at 12:37 PM
I made a payment and it failed, but the money got debited
If you have not received a mail confirmation and the payment has failed, the amount will be auto-refunded to you within 7 days (from the transaction date). ...
Thu, 28 Feb, 2019 at 4:35 PM
My card details are saved on Razorpay. How do I remove it ?
Saving card details on Razorpay is at the discretion of the customer attempting the transaction and is optional. We are PCI DSS complaint, rest assured your...
Thu, 28 Feb, 2019 at 3:59 PM