While raising a support ticket here you should briefly address the issue you have faced, and attach a screenshot of the email sent to the merchant in the initial stage. You are also required to provide us with the following details:
- Date of transaction
- Amount of transaction
- Razorpay Payments Transaction ID (like
- Description of the problem
- Details of email communication with the merchant( Screenshot of the communication)
Once a complaint is raised, the Razorpay Investigation team would take 3-5 working days to resolve the issue.