While raising a support ticket here you should briefly address the issue you have faced, and attach a screenshot of the email sent to the merchant in the initial stage. You are also required to provide us with the following details:

  • Date of transaction
  • Amount of transaction
  • Razorpay Payments Transaction ID (like pay_9uxAbcd34z)
  • Description of the problem
  • Details of email communication with the merchant( Screenshot of the communication)

Once a complaint is raised, the Razorpay Investigation team would take 3-5 working days to resolve the issue.