We want our customers to buy with confidence every time they initiate a transaction via Razorpay and we are always willing to resolve problems. As a first step, we usually recommend that customers initiate direct communication with the merchant to resolve issues pertaining to a specific order. However, if the merchant is non-responsive to emails or phone calls, then Razorpay will intervene to amicably resolve the issue.
Modified on: Mon, 17 Sep, 2018 at 7:07 PM
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